At LIMELIGHT, we are committed to delivering your decorative lighting products safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

• All orders are processed within [PROCESSING TIME] after payment confirmation.
• Orders are processed only on business days (Monday–Saturday, excluding public holidays).
• Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.
• During sales, festive seasons, or promotional events, processing times may be slightly longer.

Once your order has been processed, it will be handed over to our shipping partner for delivery.

2. Shipping Methods

We work with reliable courier and logistics partners to ensure safe and timely delivery.

Depending on your location, available shipping options may include:

• Standard Shipping
• Express Shipping (where available)
• Surface or Air Shipping (depending on product size and destination)

The available shipping method will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery timelines are:

• Metro Cities: [3-5 BUSINESS DAYS]
• Other Cities & Towns: [7-10 BUSINESS DAYS]
• Remote Areas: [10-15 BUSINESS DAYS]

Delivery times are estimates and may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Order value
• Product weight and dimensions
• Selected shipping method

Shipping Cost: [SHIPPING COST]

If free shipping is offered, the applicable minimum order value and terms will be displayed during checkout.

Any applicable shipping charges will be shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email and/or SMS
• Your tracking number
• A link to track your shipment

Tracking information is generally available within [24 HOURS] after dispatch.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address
• Recipient unavailable
• Failure to respond to courier calls

the package may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• High order volumes
• Remote delivery locations
• Government restrictions
• Courier operational issues

In such cases, we will make reasonable efforts to keep you informed. However, LIMELIGHT is not liable for delays caused by events beyond our reasonable control.

8. Damaged or Missing Shipments

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A package with missing items

please contact us within [24 HOURS OF DELIVERY] at [help.limelightonline@gmail.com].

To help us resolve your request quickly, please include:

• Order Number
• Clear photographs of the product
• Photos of the outer packaging
• Photos of the shipping label
• A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.

9. International Shipping

LIMELIGHT offers international shipping to selected countries.

Please note the following terms for international orders:

• International shipping charges are calculated based on the destination, package weight, dimensions, and the selected shipping method.
• Estimated delivery times may vary depending on the destination country, customs clearance, and the shipping carrier.
• All international shipping charges, customs duties, import duties, taxes, GST, customs clearance fees, brokerage charges, and any other government or local authority charges are the sole responsibility of the customer.
• LIMELIGHT is not responsible for any customs charges, import taxes, or additional fees imposed by the destination country's customs or government authorities.
• Any delays caused by customs inspections, import regulations, or local authorities are beyond our control and do not qualify for refunds or compensation.
• If an international shipment is refused, abandoned, or returned due to non-payment of customs duties, taxes, or other applicable charges, any return shipping costs, customs fees, and related expenses will be deducted from the refund (if applicable). In some cases, no refund may be issued if the returned shipment incurs costs exceeding the order value.

By placing an international order with LIMELIGHT, you acknowledge and agree that all shipping costs and all applicable import duties, taxes, customs charges, and any other related fees are to be borne entirely by the customer.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided:

• Delivery may be delayed or unsuccessful.
• Additional shipping charges may apply for re-delivery.
• We cannot guarantee modifications once an order has been shipped.

Please contact us immediately if you notice an error in your shipping details.

11. Lost Packages

If your tracking information shows your package as delivered but you have not received it:

1. Check with household members, neighbors, or your building's security/reception.
2. Contact the courier partner.
3. Reach out to us at [help.limelightonline@gmail.com] within [24 hours] of the marked delivery date.

We will work with the courier partner to investigate the issue. Resolution will depend on the outcome of the courier's investigation.

Business Hours: [MONDAY–SATURDAY | 10:00 AM – 6:00 PM]

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Last Updated: [07/08/2026]

Thank you for shopping with LIMELIGHT. We appreciate your trust and are committed to delivering your lighting products safely, securely, and as quickly as possible.