Refund policy

At LIMELIGHT, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 24-48 hours of the delivery date.
  • Be unused, uninstalled, and in its original condition.
  • Include all original packaging, accessories, manuals, and invoice.
  • Not show signs of wear, damage, or misuse caused after delivery.

We reserve the right to decline returns that do not meet these conditions.

Return Timeframe

You may request a return within 24-48 hours from the date your order is delivered.

To initiate a return, please contact us at [help.limelightonline@gmail.com] with:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos (if applicable)

Our support team will guide you through the return process.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 3-4 working days after inspection.
  • The amount will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take an additional 7 days for the refund to reflect in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received the wrong product, a damaged item, or wish to exchange for another size or model (where applicable), please contact us within 24-48 hours of delivery.

Exchanges are subject to:

  • Product availability
  • Successful inspection of the returned item
  • Compliance with our return eligibility criteria

If the requested item is unavailable, we may offer a refund or store credit, as applicable.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within [within 24 hours of delivery] by emailing [help.limelightonline@gmail.com].

Please include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging and unboxing video
  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon delivery:

  • Products that have been installed, assembled, or used.
  • Customized or made-to-order products.
  • Clearance, final sale, or promotional items (unless defective).
  • Products returned without original packaging or missing accessories.
  • Items damaged due to improper installation, misuse, negligence, or unauthorized repairs.

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, LIMELIGHT will bear the return shipping costs.
  • For returns due to change of mind or personal preference, the customer will be responsible for the return shipping charges [unless otherwise stated].
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: [help.limelightonline@gmail.com]

Response Time: [24 hours]

We're committed to making your shopping experience smooth, transparent, and hassle-free. Thank you for choosing LIMELIGHT.